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OCR: Problem Categories Percentages Site 1 2 2 5 6 7 8 Average % PC Hardware 49% 31% 1% 5% 2% 13% 26% 21% 7% 17% % PC Printing 9% 7% 2% 12% 3% 2% 15% 9% 8% 7% % PC Networking 5% 19% 89 6% 35% 2% 33% 11% 14% % PC Application 8% 249% 37% 47% 61% 29% 20% 16% 29% 30% % OC Operating System 27% 29% 41% 28% 23% 8% 36% 19% 15% 25% % Other 2% 4% 0% 0% 5% 13% 1% 2% 30% 6%